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FAQ

  • All
  • Customer Service
  • Holidays and Sale Periods
  • Online orders
  • Payments
  • Returns and Exchanges
  • Shipping and Delivery

All of our items come with a care label. We strongly recommend following these instructions.

All the latest information or launches will be communicated via our Instagram and Newsletter. Sign up as a customer, or enter your email address in the bottom section of the site to receive our newsletters.

Please don’t hesitate to contact us.
seeyou@12inthemorning.com

Chamber of Commerce: 73923125
VAT: NL1555.35.031B02

Orders within the European Union will not be subject to any additional charges. For countries outside the European Union charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by 12inthemorning.

 

We accept the following payment options:

  • Paypal
  • iDeal
  • Bank Transfer
  • Visa creditcard (available soon)
  • MasterCard creditcard (available soon)
  • American Express (available soon)

Normally we do not restock any sold items from previous collections. However it is possible a sold out size of an item will be back online.

Unfortunately 12inthemorning doesn’t offer refunds or returns for buyers remorse or wrong sizes.

If you’ve received a damaged or faulty item, please e-mail seeyou@12themorning.com with the following information:

  • Order number
  • Name on the order
  • E-mail address the order was made with
  • Your request
  • Please provide us with clear photograph of the problem.

We’ll get back to you with the necessary information to start the return process.

Keep in mind that buyer is responsible for the cost of returning the item(s) to us.

 

 

Please contact our customer service team as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.

No, you don’t need an account to order at our online store. You can checkout as guest, checkout fast with a Paypal account or register as customer.

Sale items bought online can not be returned nor exchanged.

Because of the high demand of our sale items, orders placed during the sale are only confirmed after receiving a shipping confirmation email. Therefore it is possible that your order will be cancelled because of out of stock items.

Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.

The only reason we won’t accept a return is if it is contrary to our guidelines. If you send something back to us and we cannot credit you for it, we will not return it to back to the sender. If you would like it shipped back, we will take a Paypal payment for the shipping costs or it will remain in our returns centre for 90 days before being discarded. Shipping costs will vary based on your location.

Please contact our customer service first with more details. After conformation you can return the item to our warehouse. The item will be checked and when it is covered by our warranty policy a new item will be send back to you free of charge.

Yes, you can return your products purchased in the the regular sale and the full amount of your order will be refunded.

Returns will be processed approximately 7 to 10 business days after we receive your return.

Yes, the full amount of your order will be refunded.

Unfortunately 12inthemorning doesn’t offer refunds or returns for buyers remorse or wrong sizes.

If you’ve received a damaged or faulty item, please e-mail seeyou@12themorning.com with the following information:

  • Order number
  • Name on the order
  • E-mail address the order was made with
  • Your request
  • Please provide us with clear photograph of the problem.

We’ll get back to you with the necessary information to start the return process.

Keep in mind that buyer is responsible for the cost of returning the item(s) to us.

Within 21 days, damaged or faulty orders may be returned and we will issue a refund.

  • All products must be returned within 21 days of receipt.
  • All products must be unworn and unwashed.
  • All products must have all original 12inthemorning tags still attached.
  • Shipping back to our warehouse is at the customers’ own cost.
  • The product(s) should be returned in or with its original packaging.

Exchanges are not possible per post – we recommend returning the item and then ordering it again.

Sale items bought online can not be returned nor exchanged.

All items are separately packed in plastic to prevent damaging and will be delivered in a shippingbox or plastic shippingbag.

Netherlands

5 – 10 business days       € 6  (Free over €88)

US

5 – 10 business days       € 8  (Free over €88)

EU

5 – 10 business days       € 13 (Free over €88)

UK

5 – 10 business days       € 13 (Free over €88)

Outside EU

7 – 21 business days       € 25 (Free over €218)

 

We aim to deliver all orders within five working days of your order being processed. Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 48 hours before the tracking number can be updated online.

European orders: please allow 1 to 7 working days for delivery after receiving your shipment e-mail.

Interconitental orders: please allow 3 to 14 working days for delivery after receiving your shipment e-mail. Customs may hold up your order which may cause its delivery to be belayed.

We deliver worldwide. However, we do not ship to APO, post office box or FPO address.

Europe Zone 1:

Belgium, France, Germany, United Kingdom, Luxembourg

Europe Zone 2:

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine

We offer Worldwide Shipping at the moment. Your order will be sent out on average within 3 days of ordering.

Your 12AM order is being shipped from our supplier in Riga, Latvia. Orders within the US are shipped from our supplier in Los Angeles, CA.

Our estimated shipping delivery times are the following:
Europe: 5 – 10 business days
USA: 5 – 10 business days
UK: 5 – 10 business days
Australia: 5 – 14 business days
Canada: 5 – 14 business days
International: 7 – 21 business days

Please note: If a product is available for pre-order at the time of your purchase, it may take longer to arrive. Products that are available for pre-order only are additionally highlighted in the product description.

The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices includes VAT. Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.

All of our items come with a care label. We strongly recommend following these instructions.

All the latest information or launches will be communicated via our Instagram and Newsletter. Sign up as a customer, or enter your email address in the bottom section of the site to receive our newsletters.

Please don’t hesitate to contact us.
seeyou@12inthemorning.com

Chamber of Commerce: 73923125
VAT: NL1555.35.031B02

Sale items bought online can not be returned nor exchanged.

Because of the high demand of our sale items, orders placed during the sale are only confirmed after receiving a shipping confirmation email. Therefore it is possible that your order will be cancelled because of out of stock items.

Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.

Normally we do not restock any sold items from previous collections. However it is possible a sold out size of an item will be back online.

Unfortunately 12inthemorning doesn’t offer refunds or returns for buyers remorse or wrong sizes.

If you’ve received a damaged or faulty item, please e-mail seeyou@12themorning.com with the following information:

  • Order number
  • Name on the order
  • E-mail address the order was made with
  • Your request
  • Please provide us with clear photograph of the problem.

We’ll get back to you with the necessary information to start the return process.

Keep in mind that buyer is responsible for the cost of returning the item(s) to us.

 

 

Please contact our customer service team as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.

No, you don’t need an account to order at our online store. You can checkout as guest, checkout fast with a Paypal account or register as customer.

Orders within the European Union will not be subject to any additional charges. For countries outside the European Union charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by 12inthemorning.

 

We accept the following payment options:

  • Paypal
  • iDeal
  • Bank Transfer
  • Visa creditcard (available soon)
  • MasterCard creditcard (available soon)
  • American Express (available soon)

The only reason we won’t accept a return is if it is contrary to our guidelines. If you send something back to us and we cannot credit you for it, we will not return it to back to the sender. If you would like it shipped back, we will take a Paypal payment for the shipping costs or it will remain in our returns centre for 90 days before being discarded. Shipping costs will vary based on your location.

Please contact our customer service first with more details. After conformation you can return the item to our warehouse. The item will be checked and when it is covered by our warranty policy a new item will be send back to you free of charge.

Yes, you can return your products purchased in the the regular sale and the full amount of your order will be refunded.

Returns will be processed approximately 7 to 10 business days after we receive your return.

Yes, the full amount of your order will be refunded.

Unfortunately 12inthemorning doesn’t offer refunds or returns for buyers remorse or wrong sizes.

If you’ve received a damaged or faulty item, please e-mail seeyou@12themorning.com with the following information:

  • Order number
  • Name on the order
  • E-mail address the order was made with
  • Your request
  • Please provide us with clear photograph of the problem.

We’ll get back to you with the necessary information to start the return process.

Keep in mind that buyer is responsible for the cost of returning the item(s) to us.

Within 21 days, damaged or faulty orders may be returned and we will issue a refund.

  • All products must be returned within 21 days of receipt.
  • All products must be unworn and unwashed.
  • All products must have all original 12inthemorning tags still attached.
  • Shipping back to our warehouse is at the customers’ own cost.
  • The product(s) should be returned in or with its original packaging.

Exchanges are not possible per post – we recommend returning the item and then ordering it again.

Sale items bought online can not be returned nor exchanged.

All items are separately packed in plastic to prevent damaging and will be delivered in a shippingbox or plastic shippingbag.

Netherlands

5 – 10 business days       € 6  (Free over €88)

US

5 – 10 business days       € 8  (Free over €88)

EU

5 – 10 business days       € 13 (Free over €88)

UK

5 – 10 business days       € 13 (Free over €88)

Outside EU

7 – 21 business days       € 25 (Free over €218)

 

We aim to deliver all orders within five working days of your order being processed. Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 48 hours before the tracking number can be updated online.

European orders: please allow 1 to 7 working days for delivery after receiving your shipment e-mail.

Interconitental orders: please allow 3 to 14 working days for delivery after receiving your shipment e-mail. Customs may hold up your order which may cause its delivery to be belayed.

We deliver worldwide. However, we do not ship to APO, post office box or FPO address.

Europe Zone 1:

Belgium, France, Germany, United Kingdom, Luxembourg

Europe Zone 2:

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine

We offer Worldwide Shipping at the moment. Your order will be sent out on average within 3 days of ordering.

Your 12AM order is being shipped from our supplier in Riga, Latvia. Orders within the US are shipped from our supplier in Los Angeles, CA.

Our estimated shipping delivery times are the following:
Europe: 5 – 10 business days
USA: 5 – 10 business days
UK: 5 – 10 business days
Australia: 5 – 14 business days
Canada: 5 – 14 business days
International: 7 – 21 business days

Please note: If a product is available for pre-order at the time of your purchase, it may take longer to arrive. Products that are available for pre-order only are additionally highlighted in the product description.

The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices includes VAT. Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.

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