Returns Policy

Returns policy

Unfortunately 12inthemorning doesn’t offer refunds or returns for buyers remorse or wrong sizes.

If you’ve received a damaged or faulty item, please e-mail [email protected] with the following information:

  • Order number
  • Name on the order
  • E-mail address the order was made with
  • Your request
  • Please provide us with clear photograph of the problem.

We’ll get back to you with the necessary information to start the return process.

Keep in mind that buyer is responsible for the cost of returning the item(s) to us.

Within 21 days, damaged or faulty orders may be returned and we will issue a refund.

Exchanges are not possible per post – we recommend returning the item and then ordering it again.

  • All products must be returned within 21 days of receipt.
  • All products must be unworn and unwashed.
  • All products must have all original 12inthemorning tags still attached.
  • Shipping back to our warehouse is at the customers’ own cost.
  • The product(s) should be returned in or with its original packaging.

Exchange and Refunds

We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 21 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.

Late or Missing Refunds

In the event that you haven’t received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email [email protected]

Standard Refund Method

Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.

Faulty Items

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of 12inthemorning and will be judged in a reasonable way. If you have received an item which is faulty, or the incorrect item in your delivery. We will help you rectifying this as soon as possible. Please email to [email protected] with the image of the item showing the fault, a description of it and your order details.

Damaged goods during shipment

Make sure you check your item(s) once you receive your package. Shipping is done immediately you order any item at 12inthemorning. Any harm from delivery must be accounted for to us within 21 days of receipt of the item(s). In the event that you get your item(s) and it has been damaged during shipment, please email to [email protected] immediately. Include an image and description of the damaged goods. This information is very useful to us in ensuring that our items are bundled and sent appropriately. We will issue a refund for the damaged goods and you can make the order again.

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